Tokyo Brandstore Manager

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Tokyo Brandstore Manager

We're looking for an energetic ambassador who'll kick sales ass in the new VanMoof store in Japan. 

FULL-TIME · TOKYO

We're a ballsy, innovative bike company going global. You're an energetic, people-loving sales talent who'll give every customer stepping into our brand new Tokyo store a seriously memorable experience, VanMoof style.


Your key responsibilities

Sales and subscriptions

● Ensure the best possible Brandstore experience for Vanmoof customers

● Get bums on bikes, get more bums on bikes!

● Advise and inform visitors, and convert those into sales and VanMoof riders

Brandstore

● Maintain a fresh and representative look and feel to the Brandstore

● Run day-to-day duties in the store

● Grow conversion and revenue in our brandstore

Customer Service

● Listen to, understand and try to solve issues for customers, as quickly and correctly as possible

● Ensure the best possible customer experience for Vanmoof customers

● Handling support requests that filter through from other departments in Desk

● Escalate any potential disasters so they don’t become disasters.

Team

● Communicate clearly within your team, partly via use of Slack

● Realise that the chain is as strong as the weakest link. Help understand, educate, and assist team members who need to become better.

Physical

● Be physically capable of working on your feet full days

Ambition

● VANMOOF is a highly dynamic and growing company. Which enables us to offer exciting growth opportunities

● We encourage you to come here with an idea of where you want to go in the future. Our aim is to help you go there.


Some requirements

● Energetic personality

● A welcoming and hospitable attitude

● Real life experience in a retail or hospitality environment (not necessarily in cycling)

● Great communication skills, Oral and written English is required

● More of a peloton rider than a solo breakaway kind of rider


At VanMoof, you'll get the chance to make your mark in a young, rapidly-scaling global company, with a lot of opportunity for personal growth.

We don't just want someone who can tick the boxes, we're looking for someone that can solve problems of all sizes, lean into the chaos, and help us get better every day. We're growing like crazy, so you'll also need the patience of a saint and the persistence of a bulldog. Things move fast here.

Even if you don't hit all the points above but have the gut feeling that you'd be a good fit, we'd love to talk. Click the little yellow button below and let's get this party started!