Global Retail Manager

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Global Retail Manager

Are you the natural leader who’ll build a strategy to supercharge our international brand store network?


At VanMoof, we create the smartest city bikes in the world, selling them directly to our riders. The bulk of our revenue comes from online sales, but our global brand stores are more than just the brick-and-mortar face of the company — they build trust and credibility in eight cities across three continents.

As Global Retail Manager, you’ll take charge of this brand store network, leading a team of high-performing store managers to make customers feel at home all over the world – from when they walk in, to when they ride out. You’ll analyze our worldwide performance, study and optimize our in-store strategies, then develop and implement a clear KPI-driven plan to make sure we beat our own targets. 

Key responsibilities:

  • Manage and drive brand store performance, ensuring our in-store experience and customer satisfaction are best-in-class. Anyone who buys or subscribes in a store should ride away within 30 minutes.
  • Deliver on daily revenue and conversion objectives for every VanMoof brand store, identifying and troubleshooting issues before they pop up.
  • Work with our E-Commerce team to make sure the customer journey between brand stores and website is completely seamless.
  • Develop concepts and campaigns (globally and with local teams) to help to bring more people into every store, and incentivize in-store purchasing.
  • Track sales results on a daily basis, and update brand store teams accordingly.
  • Connect brand store teams to ensure big wins and learnings are shared effectively.
  • Deliver a global growth plan for the continued global brand store rollout, identifying which cities we have to launch in – and when we have to do it

The retail manager we're looking for has:

  • Minimum of 8 years relevant experience, with at least 3 years of retail management
  • Proven leadership experience – a genuine people person
  • Entrepreneurial spirit, with the ability to spot (big) opportunities and make them happen
  • Availability for international travel, and the flexibility to work outside normal hours when required
  • Superb spoken and written English. Dutch (or Japanese/German/French…) is a major bonus

Our offer:

  • Competitive salary
  • Your own VanMoof, of course
  • A key position in our ambitious, friendly, and rapidly growing international team
  • A dynamic working environment in central Amsterdam
  • No boring days, ever

Now, the touchy-feely stuff:

We want someone to change the world with us.
We want to make the world a better place with our bikes. We’re looking for someone who shares our vision… and goes the extra mile to bring it to life.

You’ll need to be as stubbornly focused as we are.
We do more with less here. But everything we do should inspire our customers to get riding, and it’ll be your job to make that happen.

And you'll have to be damn inventive.
We don't just want someone who can tick the boxes, we're looking for someone who can solve problems of all sizes, lean into the chaos, and help us get better every day. We're growing like crazy, so you'll also need the patience of a saint and the persistence of a bulldog. Things move fast here, but that’s all part of the fun.

Do you think you can roll your sleeves up, and get your hands dirty in the making, building, problem-solving and growing we'll be doing in 2019 and beyond? We want to hear from you.

Applications close Sunday Sep 23, so be quick!