We're looking for a sales associate like no other, one that connects with every customer that steps through our doors and gives them a memorable experience. You'll be joining a highly dynamic and growing company, so for the right candidate this will be a springboard to bigger and better things. Prove yourself, tell us where you want VanMoof to take you in the future, and we'll do everything we can to get you there.
Find creative and proactive ways to give every customer such a memorable experience that they shout their praises from the rooftops, or social media.
Build long-term customer relationships that go way beyond that first bike purchase.
Keep our brand store looking its finest, and pitch ideas, hacks, and tweaks to make it even better for our customers.
Support and delight all non-NYC customers through their preferred channel; be it phone, email, chat, or social media.
Multitask like a pro. You'll need to jump between welcoming new customers, trouble-shooting broken bikes, creating amazing test-riding experiences, and picking up the phone. All with a smile on your face.
Become a walking encyclopaedia of all things VanMoof, so you can answer any and every question that comes your way.
Be our customer's loudest and proudest advocate, flagging any issues that might get in the way of their happiness as quickly as possible.
Bonus points if you're not afraid to hold a wrench yourself every now and then (or be eager to learn a thing or two from the bike doctors), so you can help out a customer.
You'll need to have:
Experience in a retail or hospitality environment (not necessarily in cycling).
A passion for bicycles and/or cycling and/or commuting and/or making the world a better place.
A welcoming and hospitable spirit.
Great communication skills in at least English, and bonus points for other languages.
The energy to be on your feet all day, without losing an ounce of positivity or energy.