London Retail Assistant

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Retail Assistant London

We're looking for an energetic ambassador who'll kick sales ass in our UK embassy -- the new VanMoof store in London. 


We're a ballsy, innovative bike company going global. You're an energetic, people-loving sales talent who'll give every customer stepping into our brand new London store (opening April 2018) a seriously memorable experience, VanMoof style. 

Your key responsibilities

  • Find creative and proactive ways to get more bums on bikes, then sell those bikes
  • Build long-term customer relationships that go way beyond that first bike purchase
  • Support and delight our UK customers through their preferred channel; be it phone, email, chat, or social media
  • Keep our brand store looking its finest, and pitch ideas, hacks, and tweaks to make it even better for our customers
  • Bring your A-game with empathy, hospitality, and service skills so you can sell bikes to cycling geeks, to cycling virgins, and everyone in between
  • Multitask like a machine -- you'll jump between welcoming new customers, trouble-shooting broken bikes, creating amazing test-riding experiences, and picking up the phone -- all with a cheeky smile
  • Become a walking encyclopaedia of all things VanMoof, so you can answer any and every question that comes your way
  • Be our customers' loudest and proudest advocate, flagging any issues that might get in the way of their happiness as quickly as possible
  • Bonus points if you're not afraid to hold a wrench yourself every now and then (or be eager to learn a thing or two from the bike doctors), so you can help out a customer

Some requirements

  • At least 1 year experience in retail 
  • Great communication skills (bonus points for languages other than English)
  • A click with the VanMoof brand 
  • You're a welcoming and hospitable people-person with an idealistic want to make the world a better place
  • The energy to bounce around on your feet all day without losing an ounce of positivity
  • Bonus points if you already have a huge natural passion for cycling, but it's not a deal-breaker

At VanMoof, you'll get the chance to make your mark in a young, rapidly-scaling global company, with a lot of opportunity for personal growth.

We don't just want someone who can tick the boxes, we're looking for someone that can solve problems of all sizes, lean into the chaos, and help us get better every day. We're growing like crazy, so you'll also need the patience of a saint and the persistence of a bulldog. Things move fast here.

Speaking of moving fast, applications close January 31. Even if you don't hit all the points above but have the gut feeling that you'd be a good fit, we'd love to talk. Click the little yellow button below and let's get this party started!